Wessex Equine Ltd – Terms and Conditions

 

Fees:
All fees, medicines and products are charged inclusive of VAT at the current rate. Our prices are determined by the level of expertise and the time spent working on case in addition to the equipment and drugs used.  We are always able to provide estimates and discuss costs of treatments.  Written estimates are available on request, please bear in mind that with any estimate given it is only an approximation of costs as the progress of any condition or treatment required is not certain.

 
Payment terms:
All clients need to build up a satisfactory credit record with us until we can allow credit terms. Payment will be required at the time of the visit or upon booking.  Credit terms will be at the discretion of the directors, should this credit be allowed payment terms are due 30 days from the date of invoice. Should an invoice not be settled with the 30 days, further reminders will be sent. After due notice any unpaid accounts will be referred to our debt collection agency and further charges may be incurred.
We fully understand that unexpected bills can occur. On occasions such as this where you would like to discuss your account please contact us in the office as soon as possible where one of the members of the team can discuss this further.

 
Payment methods:
Bank transfer via BACS, please quote your last name and horse’s name as a reference. Our BACS details can be found on our invoices or please call the office 01793 739220 where a member of staff can help you.

Credit/Debit Card: We accept all major credit and debit cards, excluding American Express. Card payments can be made securely over the phone by calling the office 01793 739220.

Cheques: Payable to ‘Wessex Equine Ltd’. Please either write the invoice number on the back of the cheque along with your last name and the horse’s name.

Cash: cash payments are accepted.

 
Insurance:
We strongly support the principle of insuring your horse. There are many companies which offer policies that cover protection against vet fees, public liability and loss of use.  However the insurance policy you have for your horse is at the responsibility of the owner/keeper of the horse.
Wessex Equine Ltd are not responsible for invalid insurance claims for whatever reason, the contract of insurance is between you and the insurance company and therefore you will remain liable for our fees. Please advise us as soon as you decide to submit a claim to your insurance company, if you do not advise us we will assume you are not claiming and will be liable for payment.

 
Complaints and Standards:
We will always aim to meet your expectations by offering a high quality and professional service, however should you feel dissatisfied with any aspect please contact us to discuss further. Any account queries should be raised to a member of staff as soon as possible in order to be resolved.

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